Saturday, June 9, 2012

"Hi, please insert your ticket and place your finger on the scanner..."

The last couple of days have gone by super fast and have been extremely crazy. My group (I now realize that I didn't even mention who they were before) Ashley, RaeLynn, Heather and I are in Parade Audience Control (PAC) and Park Greeting, so the last couple of days we have been bombarded with all sorts of facts and information about the park since we are the first people that the guest will be interacting with and we will be just interacting with the guests while we are waiting for the parades. I know more about how to interact with guests, run a turnstile, and Disney knowledge than I ever imagined me or anyone I even knew would know about these things. We keep getting told a ton of the same information over and over again so that we will remember it and be able to assist guests with all of their common questions and needs. Yesterday we were introduced to what we do if we are working PAC. We go to a meeting before the parades where they relay any relevant info about  it to us and then we are assigned a certain position along the parade rout. We go out and begin setting up the ropes and stanchions that don't impede too much traffic flow before the parade starts, then we get to go around and play games with the little kids, talk to guests, and just be part of the show. This is the part that I am the most excited about; I think I will enjoy just getting to have fun this way and help guests enjoy their time here. Then we will set up the complete barricade so that no one gets in the way or hurt from the parade as it goes by. Next we begin to tear down the perimeter right after it passes by us, so that everyone can be on their merry way again after the show. PAC seems like it will be a lot of fun and I can't wait until we actually get our full training on that.
Then we went back to the condos and ate some supper. Johann, my condo-mate who broke his arm, and I got invited over to hang out and watch a movie with "The Greenhouse," one of the girls condos. All of the people on project have had fun nicknaming their condos and coming up with theme songs and such. Me and my condo haven't determined an "official" name yet, but we have a motto, "Don't mess with the Johann!" Anyways, The Greenhouse: Dani, Sara, Shannon, Sarah, Jen, and Bri, had us over to watch Tangled. It was a lot of fun and it was funny to see all those girls joking around with each other.
Today we had our first training on Park Greeting. We started nice and early in the morning at 7am, which means we had to wake up at 5:30am or so to get there early enough we knew we wouldn't get lost and end up being late. We were told all about how we prepare the park in the morning, but for us, in our agreement after training, we will just be working in the evening, so it really didn't apply to us, but we listened and payed attention anyway. We went all over the Main Street area learning about where things are and what we are responsible to do. Then began our training on how to use the keypad for the turnstiles in case they don't work properly or people are trying to use expired or invalid tickets. It seems fairly straight forward, but there are a lot of different problems that arise with the people or with one of the 300+ different tickets that a guest may have to enter Disney World. We had the opportunity to work in one of them for a little while this afternoon during a little rush. It was pretty fun, but a little frustrating when people won't just hold down their fingers until the light turns green and they can come in. It is fairly simple, just insert your ticket into the slot and place your index finger on the designated place, but people are in such a hurry that they don't even look at the obvious steps to entering the park, and unfortunately some people decide to not follow directions and use other fingers. It makes in difficult when they don't remember what finger they used to get the ticket to work since they have to cycle through their fingers, but it is all part of the job, otherwise they wouldn't need people to work at the turnstiles. Haha! We have two more days of training left in Park Greeter before our assessment day, and then we finally will get a few days off. I am enjoying my time training and working at the park, but I am ready for a day off to just relax and get some energy back. Time for another early day tomorrow!

No comments:

Post a Comment